WHAT IS YOUchoose?

We are a Consortium of Deaf-led Care and Support Providers working in local Communities across the UK

SUPPORTING YOU

• Every Deaf, Hard of Hearing, Deafened and Deafblind is different
• It is important care and support are prepared appropriately to meet individual needs
• We take time to get to know, your language, culture and communication preferences is at the centre of everything we do
• We aim to match your care and support appropriately
• We want to empower you to live life the way you want, where, how and with whomever you choose
• We are committed to providing you with the very best quality care and support

WE CAN ASSESS YOUR CARE PLAN

We assess clients to see what support is needed and make recommendations regarding which services can help.

PROVIDING YOUR CARE PACKAGE

We support clients who receive individual budgets and direct payments. We also support clients who pay for support privately.

SPECIALIST STAFF TEAMS

A Care and Support Worker works for the client who wants/needs support.  Our specialist staff provide the necessary care to assist the client to become more independent with communication, living in the community and personal matters.

IT'S GREAT TO WORK WITH YOUCHOOSE

Our dedicated specialist teams enjoy supporting clients. If you are interested in becoming a Care & Support Worker, we can assist you through the recruitment and registration process and ensure you get the right experience. If you are interested, please contact us for a chat.

Who We Are

Our Service:

  • We have Care & Support Workers who are Keyworkers that provide care and supports clients in the community.
  • We have a management team that make sure appointments are covered with Specialist support.
  • We have staff who assess clients to make sure they get the appropriate supports needed.

Our Aim

  • YOUchoose assist clients stay independent, become independent or cared for and supported appropriately.
  • Clients decide which staff they prefer, where they want to meet them and for how long.
  • Clients set their goals and staff work to make sure the goals are achieved.

Our Approach

  • Every client is important
  • Every client is different
  • Our staff are trained to respect the language, culture, beliefand aspirations of our clients

Quality

THINGS YOU NEED TO KNOW ABOUT YOUCHOOSE!

1. We are a consortium of Deaf-Specific specialist care & community support providers
YOUchoose is a cooperative consortium and established since April 2016

2. We are ISO accredited
YOUchoose has achieved ISO 9001:2008 Quality Management Standard and ISO27001:2013 Information & Security

3. We care about the Deaf and Hard of Hearing community
YOUchoose is committed to providing accessible, safe and specialist support to members of the Deaf and Hard of Hearing community. Our objective is to promote independence so that Deaf, Deafened, Deafblind and Hard of Hearing people can maintain and improve their quality of life.

4. We value feedback
Service clients, carers and families are actively encouraged to give feedback about our services. We ask our staff team how likely they are to recommend the organisation to friends and family. This feedback is essential to constantly improve services.

5. Meeting Care Quality National Standards
Service users/clients and their carers/families are encouraged to give feedback about our services. We ask our staff team how likely they are to recommend the organisation to friends and family. This feedback is used directly to improve services.

6. We are a fully inclusive community and personal care provider
YOUchoose provides community support and personal care services for adults irrespective of age, gender, religion, sexuality or disability.

7. Our services receive local recognition
Service users, clients, families and commissioners value local delivery by local providers who know the community. We attract specialist care and support workers from the locality so that service users receive the best possible support.

8. We value our specialist staff
We maintain a fair level of pay for our specialist care and support workers, above the minimum wage. We provide regular supervision and team meetings to support staff undertaking an often difficult job.

9. We are proud to be based in the heart of the Deaf and Hard of Hearing communities we serve
YOUchoose delivers services from regional locations across the UK. We meet clients in cafés and libraries to encourage community involvement. We meet clients in their homes or in meetings rooms (often located in our service buildings) to provide support where confidentiality is required.

10. We re-invest
90% of YOUchoose staff team are deaf or hard of hearing. All YOUchoose partners are charities or social enterprises, aiming to reinvest surplus into services for Deaf and Hard of Hearing people.

Feedback from our Clients

I am grateful to you for providing our clients with the right support at such a challenging time. It means a lot to our clients. Thank you.
Emergency Social Worker

What you think?

I wasn’t sure how YOUChoose would help us develop services as an organisation. However, we were able to learn new processes and understand best practice for the new service.

YOUChoose Partner since 2018

Partners

Our Pledge

YOUchoose works with partner organisations to deliver care and support services throughout the UK.

With this way of working, we make sure high quality provision remains consistent and clients get exactly the right support for them.

Click their logos for their own website homepage:

GDA – www.gda.org.uk

DeafPLUS – www.deafplus.org

Deaf Action – www.deafaction.org

Sonus – www.sonus.org.uk

DeafCOG – www.deafcog.co.uk

CJ Community – www.cjinterpretingservice.co.uk

Action Deafness – www.actiondeafness.org.uk

DeafCOG PA Service (Sussex)  Gloucestershire Deaf Association Manchester Deaf Centre Action Deafness Community PA Service (Midlands) CJ Interpreting Service DEAF PLUS

Contact

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Please use this form to contact us or:-

Tel:
0844 5938440

Email:
enquiries@youchoosesupport.org.uk