THINGS YOU NEED TO KNOW ABOUT YOUCHOOSE!
1. We are a consortium of Deaf-Specific specialist care & community support providers
YOUchoose is a cooperative consortium and established since April 2016
2. We are ISO accredited
YOUchoose has achieved ISO 9001:2008 Quality Management Standard and ISO27001:2013 Information & Security
3. We care about the Deaf and Hard of Hearing community
YOUchoose is committed to providing accessible, safe and specialist support to members of the Deaf and Hard of Hearing community. Our objective is to promote independence so that Deaf, Deafened, Deafblind and Hard of Hearing people can maintain and improve their quality of life.
4. We value feedback
Service clients, carers and families are actively encouraged to give feedback about our services. We ask our staff team how likely they are to recommend the organisation to friends and family. This feedback is essential to constantly improve services.
5. Meeting Care Quality National Standards
Service users/clients and their carers/families are encouraged to give feedback about our services. We ask our staff team how likely they are to recommend the organisation to friends and family. This feedback is used directly to improve services.
6. We are a fully inclusive community and personal care provider
YOUchoose provides community support and personal care services for adults irrespective of age, gender, religion, sexuality or disability.
7. Our services receive local recognition
Service users, clients, families and commissioners value local delivery by local providers who know the community. We attract specialist care and support workers from the locality so that service users receive the best possible support.
8. We value our specialist staff
We maintain a fair level of pay for our specialist care and support workers, above the minimum wage. We provide regular supervision and team meetings to support staff undertaking an often difficult job.
9. We are proud to be based in the heart of the Deaf and Hard of Hearing communities we serve
YOUchoose delivers services from regional locations across the UK. We meet clients in cafés and libraries to encourage community involvement. We meet clients in their homes or in meetings rooms (often located in our service buildings) to provide support where confidentiality is required.
10. We re-invest
90% of YOUchoose staff team are deaf or hard of hearing. All YOUchoose partners are charities or social enterprises, aiming to reinvest surplus into services for Deaf and Hard of Hearing people.